ACN Fiber Private Limited services are regulated by the terms and conditions of use and the user must read these terms and conditions before using and/or accessing the services of ACN Fiber Private Limited. 
The user must read the ACN Fiber Private Limited’s Home Broadband privacy policy before using the ACN Fiber services. 
By using the services of ACN Fiber , the user agrees to be bound by the terms and conditions and represents that he/she is above 16 years of age. 
ACN Fiber services can be accessed through our website, applications on devices and other media. 
ACN Fiber Private Limited reserves the right to disable the user from using its services at any time without prior notice, if the user does not agree to the terms and conditions of its use. 
Before using the services, the user must ensure that he/she is legally capable of entering into a contract with ACN Fiber Private Limited and incurs no disqualification under any laws in force.


A Month refers to a period of 30 days.
For Regular Home Broadband Data without OTT plans upto 300 Mbps, speed will reduce to 2 Mbps after 3300 GB data consumption.
For Regular Home Broadband Data plans without OTT from 500 Mbps to 1 Gbps, speed will reduce to 5 Mbps after 3300 GB data consumption.
For ProPlay with OTT plans from 250 Mbps to 1 Gbps, speed will reduce to 5 Mbps after 5500 GB data consumption.
For Non-OTT ACN Broadband Pro plans ranging from 75 Mbps to 300 Mbps, the speed will decrease to 5 Mbps after consuming 7400 GB of data. Additionally, the static IP address will remain unchanged only if the account is renewed before its expiry date.
For Dedicated Maximum Speed, opt for dedicated bandwidth service plans.
For 1 Gbps plans, the speed over Wirless Devices / WiFi will be upto 450 Mbps and on LAN it will be upto 900 Mbps, as it depends on the hardware limitation of the client end devices thats transmitting and receiving the bandwidth.
Client End devices that are consuming 100 Mbps to 1 Gbps speeds should support 5 GHz band.
500 Mbps & above speed plans are available and is subject to technical feasibility.
Please call contact center to know the availability in your area.
Any applicable discounts are already included in the plan rental. 
OTT Partner Subscriptions and Live TV Channels provided free to use are subject to change as per new promotional offers or as updated prices by our OTT Partners without notice. 


1. ACN Fiber Private Limited is an Internet Service Provider, and not the customers personal IT technician / solution provider. ACN Fiber is not responsible and will not be providing solutions for your IT / Tech difficulties occured due to the devices owned by you. 

2. ACN Fiber hereby agrees to supply broadband/high speed Internet access and services ("the Services”) to the Customer on the terms & conditions mentioned herein.

3. In case a customer avails of any Services online, the terms & conditions mentioned there-in in addition to the following will apply.

4. The commissioning of services is subject to technical feasibility of the connection and realization of payment. ACN Fiber shall not be responsible for any direct, consequential or other loss incurred or suffered by the subscriber due to delay in installation or commissioning of service. ACN Fiber will refund payments received in the event of non-feasibility.

5. Service Plans available to the customer are more fully detailed in the Price list which has been made available to the Customer by ACN Fiber. This is fully detailed on our website, www.acnfiber.com & is updated regularly with the current plan list & details.
ACN Fiber reserves the right to withdraw any Service Plan, or amend the price of or entitlements under any Service Plan without notice.

6. Service entitlements of the Customer under the chosen service Plan will be as applicable under the said Service Plan on the date of this agreement. ACN Fiber however at its sole discretion shall be entitled to amend or modify the service.

7. The connection should be used for the purpose of subscription and the Customer cannot use the services for any other purposes.

8. At the discretion of ACN Fiber, the Customer may be permitted to change the Plan under which he/she/they have obtained the Service at such additional cost which company may decide; subject however that such change may not be made in middle of a billing cycle.

9. ACN Fiber shall allot usernames/email ids on a first come first services basis. E-mail service provided by ACN Fiber is free and on best effort basis. Company reserves the right to make it chargeable in future. Also company is not making any commitment regarding quality of email services.

10. All the terminal apparatus, including but not limited to Fiber Modem, ONU, Fiber ONU, GPON ONT, GEPON ONU, XGPON ONT, Drop cable, Ethernet card, if any, and any accessories ("Equipment") installed within or appurtenant to the premises of the Customer in relation to the Services shall remain the property of ACN Fiber unless expressly transferred to the Customer in writing through a separate Bill of Sale of Transfer.
However, the Customer shall be responsible for the safety and care of the said Equipment and shall not damage, alter or remove the same without the written consent of ACN Fiber. The Customer shall make good on demand any damage which may be caused to ACN Fiber by breach thereof and for this purpose can deduct the amounts from the security deposit, without prejudice to any other remedies that company may have. In case of modem/device or any other hardware has been sold to customer, it will not be returnable on becoming non-functional or any other ground. ACN Fiber carries no guarantees/warranties for supply of such hardware. In case customer decides to get hardware repaired through Company, the cost of repair would be borne by customer at actuals.

11. The Customer undertakes that the Equipments shall at all times remain in the custody of the Customer at the premises at which the connection has been given by ACN Fiber, and shall be used only to receive the Service and for the manner authorized under this Agreement and no other purpose.

12. The Customer will be fully responsible for the proper upkeep, usage and safety of all the above-mentioned terminal apparatus during the period of this agreement, i.e. from the date, which this Agreement comes into effect. As such the Customer would be fully liable to pay ACN Fiber repair or maintenance charges for the above mentioned terminal apparatus if the said terminal apparatus is lost or damaged due to improper usage or tampering during the period of this Agreement.

13. ACN Fiber is merely the supplier of the Equipment and not the manufacturer, ACN Fiber makes no warranties of any kind, express or implied, in respect to the same and also disclaims any warranty or merchantability and/or fitness for a particular purpose, warranties in relation to the Equipment will be made by the respective manufacturers of the Equipment.

14. In the event of termination of Service for any reason whatsoever, ACN Fiber retains the right to recover any and all Equipment belonging to ACN Fiber; and Customer shall permit authorized personnel of ACN Fiber or its contractors to effect such removal without let or hindrance, and without prejudice to any amounts due from the Customer to ACN Fiber.

15. No action, documentation, contracts or other material prepared by the Customer or utilized by the Customer for contracting with any other parties shall alienate, or seek to alienate, ACN Fiber's rights to recover the Equipment in the event of termination or non-renewal of the agreement.

16. Payment can be made by way of A/c Payee cheque/Online/DD or Pay Order drawn on any local bank in favour of "ACN Fiber Private Limited". Payment must be made on or before the due date failing which ACN Fiber shall be entitled to charge interest at the rate 12% of the invoiced amount or prevailing market rate of interest, if higher, on all the outstanding charges from the due date and in addition shall be entitled to discontinue/suspend the Services, without notice, at its sole discretion, ACN Fiber shall have the right to adjust any security deposit paid by the Customer against such outstanding amounts, in the event of such adjustment the Customer shall restore the security deposit to the specified amount within 3 days, such that the security deposit at all times is maintained.

17. Upon reaching of the expiry conditions, services shall be suspended. However, the customer can get the services reactivated, by subscribing to any applicable Renewal Pack.

18. In case customer opts for termination of services, s/he has to submit a formal written termination request to ACN Fiber Private Limited. Modem Deposit, if any, would be refunded after adjusting outstanding, if any, from the customer, after modern is returned. Refund will be made only by cheque/NEFT, irrespective of mode of collection, in favour of the subscriber's name as per ACN Fiber's records. Subscription fee & one-time payments, including installation charges and Modem Rental if any, will not be refunded in any case. No interest will be payable by company on any amount of refund.

19. ACN Fiber shall have the right to set off any and all amounts paid by the Customer against any outstanding dues from the Customer to Company.

20. The customer shall be liable to pay charges for any excess usage beyond the subscribed pack.

21. ACN Fiber shall levy taxes on the prices payable by the Customer as specified by the prevailing tax norms of the Government.

22. ACN Fiber takes no responsibility whatsoever for the content on the Worldwide Web, or access of any content whatsoever by the Customer or any other person using the Service.

23. ACN Fiber is not responsible for any commitment, representation or offering by the distributors or channel partners or dealers and the customer are advised to check back with ACN Fiber in case of any doubt or any commitment etc received from anyone with regard to services of company.

24. ACN Fiber will endeavour at all times to maintain an adequate and reasonable quality of the Service. However the availability and quality of service may be affected by factors outside ACN Fiber's control such as physical obstructions, geographic weather conditions and other causes of electronic/electrical interference or faults in other telecommunication networks or availability of poles to which the Network is connected or on which network is built-up and shall not be liable for any consequences arising thereof including but not limited to damage to customer's PC or any other input or output devices of any types of kind connected to it or any other property. Also, ACN Fiber makes no representation or warranties as to the continuity or availability or quality of the Services. ACN Fiber shall not be obliged to grant any service credit for disruption of services due to any reason outside its control.

25. ACN Fiber makes no warranties on the Services provided herein, whether express or implied, including but not limited to warranties of title, non-infringement of any intellectual property rights or implied warranties of merchantability or of fitness for a particular purpose. No advice or information given by ACN Fiber, its affiliates or their respective officers, employees or agents shall create a warranty. ACN Fiber makes no warranty that the Services will be uninterrupted or error free or that any information, software or any other material accessible on the Service is tree of viruses, works, trojan horses or other harmful components and shall rot be responsible for any consequences arising thereof. ACN Fiber shall not be liable to the Subscriber/Customer for any loss or damage whatsoever or howsoever, monetary or non-monetary caused or suffered, directly or indirectly, inducing and without limitation, as a result of delay in installation, non-availability or disruption in services, loss of data, interruption or stoppage to the Customer's access to and/or use of the internet/website/s, interruption or stoppage of services due to any technical or non-technical reason, non-availability of connectivity between the customer and ACN Fiber, ill or faulty workmanship or error in network architecture. Company's sole obligation and the Customer's sole and exclusive remedy in the event of interruption of services by any of the means mentioned in this terms & conditions shall be to use all reasonable endeavors to restore the services as soon as reasonably possible.

26. ACN Fiber reserves the right to confirm or verify the information/details given by the Customer in this agreement at any other time directly or through its agents and/or associates, and may require the Customer to produce proof as necessary and applicable to substantiate such information/details.

27. ACN Fiber Private Limited retains the right to withdraw or terminate the Service without notice in the event of:
    - Wrongful, malicious or fraudulent representation by the Customer in respect of the details required by ACN Fiber for provision of services to the Customer.
    - Non payment of dues by the Customer in respect of installation charges, hire or purchase cost of modem or other accessories, monthly subscription charges and/or fees, dishonour of cheque issued by the customer. ACN Fiber reserves the right to levy penalty for cheques dishonoured, at the time of restoration of service.
    - Use of the services by the Customer for, or permission given explicitly or implicitly by the Customer, or negligence by the Customer leading to, illegal, malicious or immoral purposes.
    - Use of the service for gambling, solicitation, email attacks or denial of service attacks on any party or server, willful transmission of viruses, malicious or nuisance emailing or messaging, diffusion of immoral or pornographic material, commercial fraud, breach of copyright, breach of law and/or other offences.
    - Any attempt by the Customer or his/her/their associates to pass themselves off as agents, vendors, retailers, cybercafés or business associates of ACN Fiber unless expressly authorized in writing by ACN Fiber to do so.
    - Damage to ACN Fiber's equipment or terminal apparatus provided to the Customer for enabling the Service.
    - Resale or unauthorized additional connections from the connection supplied hereby to the Customer.
    - Any breach of the terms of this Agreement by the Customer.
    - Any change or alteration in ACN Fiber's network resulting in inability to provide the Service to the Customer.
    - Complying with an order / request /direction from any Statutory/ Regulatory Government authorities.

28. ACN Fiber reserves the right to suspend the Services during technical failure, modification or repair, or testing of the Services or the Network.

29. ACN Fiber reserves the right to terminate the services at anytime without assigning any reason by giving 30 days prior notice to the subscriber.

30. Post termination and/or suspension of Services, ACN Fiber will not be responsible to return or provide access to the Customer for any data of the Customer, whether or not stored in ACN Fiber's network or systems.

31. All terms of services by ACN Fiber Private Limited shall be subject to the license conditions as stipulated by the Government of India and/or Telecom Regulatory Authority of India from time to time.

32. The customer shall be solely responsible for provision of PC with configuration to stilt the requirements of the service opted for.

33. The Customer shall not use any hardware or software which is identified by the Government as unlawful or which would or does have the potential to render the network security vulnerable.

34. The Customer is required to fully comply with the laws of India and more particularly the Information Technology Act, 2000, the Indian Telegraph Act 1855, the Copyright Act, 1956 the Trademark Act, 1958 and the rules made thereunder and any amendments or replacements made thereto from time to time.

35. ACN Fiber accepts no responsibility or liability whatsoever for commercial transaction of any nature including bookings, purchases, contracts or agreements entered into over me Internet by the Customer or any person or firm using the connection of the Customer.

36. Customer will be responsible and liable for/and will indemnify ACN Fiber in respect of liability for any and all use of the Customer's account and all actions and costs incurred and for all use of the Services accessed through the Customer's account or otherwise by virtue of the provision of the Services to the Customer including but not limited to claims for defamation, infringement of copyright or any other intellectual property rights or for misuse of the service and any breach or non-observance of any term of this Agreement by the Customer.

37. All legal and beneficial rights, title and interest in or to or in connection with the Service including intellectual property rights and goodwill arising therefrom remain ACN Fiber's exclusive property. The Customer is only licensed during the subsistence of this Agreement to use and to have access to the Service. Upon expiry of or earlier termination of the Agreement, the right of the Customer to use the Service shall forthwith cease.

38. The Customer may use VPN and encryption up to the bit length permitted by the Department of Telecommunications.

39. ACN Fiber shall not be liable for any failure or breakdown in the service or any loss or damage caused to the Customer due to war, hostilities, acts of terrorism, riots, strike, lockout, civil commotion, earthquake, lightning, flood, accident, fire or explosion, act of god, governmental acts, regulations or direction sanction or any other cause not within control of ACN Fiber.

40. The Customer and ACN Fiber agree that this Agreement has been duly authorized and executed and is valid and binding and is enforceable in law in accordance with its terms.

41. In the event of any question, dispute or difference arising out of or in relation to provisions of the Services, the same shall be referred to arbitration. The arbitration shall be governed as per the Arbitration and Conciliation Act, 1996. Pending resolution, the Customer will be liable to continue to pay the charges for the Services. The arbitration shall be held in Mumbai. Costs of the arbitration are to be borne by the Customer and/or ACN Fiber as decided by the arbitrators. The award of such arbitration shall be final and binding on both parties.

42. In relation to any arbitration under the terms and conditions herein, the courts of Mumbai shall have exclusive jurisdiction.

43. The terms contained hereinabove are over and above terms & conditions governing the services as contained in relevant tariff leaflet, website of ACN Fiber including but not limited to privacy policy and disclaimers or any other terms & conditions as may be stipulated by ACN Fiber from time to time.

44. Customer has agreed that any Wi-fi connectivity deployed by the customer has to be activated only after it has registered for centralized authentication with ACN Fiber. The Customer shall be liable for the consequences arising out of non compliance of this provision.

45. The customer agrees to receive service balance and other informative SMS sent by ACN Fiber from time to time on his/her mobile phone.

46. ACN Fiber reserves the right to modify, alter, change or amend any or all of the terms and conditions contained hereinabove from time to time, without any intimation to customer, by way of updating the same on the website of ACN Fiber.

47. Device rentals will be charged even when the account is in inactive mode for all rented/Shared Modem customers, unless device is returned back to ACN Fiber Private Limited.

48. Plan charges and device rentals will be charged in advance, however, excess MBs (MBs consumed over & above plan limit if any) used will be billed in the next bill.

49. Any unutilised “free MBs” offered as part of the plan availed will not be carried over to the subsequent billing cycle.

50. All allocation of free MBs will only be on Pro-rata basis, for the period for which the account has been active.

51. In case of payment after due date, late payment fees would be charged as per rate applicable.

52. The services could get suspended prior to due date, on usage amount reaching the amount equivalent to credit limit set by ACN Fiber.

53. After a suspension period of 90 days, your account will be deactivated and outstanding dues will be adjusted against the Security Deposit, if any.

54. The above terms and conditions are subject to review from time to time, altered, modified and updated terms and conditions will be intimated by listing the same on website : www.acnfiber.com/terms
 
Please Note: It will be the responsibility of the customer to verify the identity of salesman/agent before handing over of money, particularly in case of cash payment. In case of any doubt regarding the salesman or price of plan, please confirm the same with our Customer Care (nos for the same are mentioned in the website).

ACN Fiber Private Limited will not be responsible for providing service in case of non-receipt of money at its office. 



* Please ensure that your PC is configured and Lan Card is made available to ensure connectivity. 

*
* Connectivity speeds depend upon the Websites accessed as well & thus are not solely Network Dependant. *



Contents and Privacy : 

The user retains his/her ownership to the information uploaded by the user by accessing the ACN Fiber website and its services, except those rights which are needed to keep the services of ACN Fiber active and/or for hosting user files, sharing of information, technical administration, backup of data etc. 
The user by accepting the terms and conditions gives permission to use such limited rights with regard to trusted third party websites with whom ACN Fiber works to provide its services. 
The ACN Fiber privacy policy explains the collection, storage and use of user information which includes videos, audios, photos and other files and sharing of content with authorities for lawful compliances. For more details, users may read the ACN Fiber privacy policy. 
ACN Fiber does not monitor the contents including files, folders, photos, audios, videos, shared by the user on the ACN Fiber website for their accuracy, legal compliances etc. and the users must themselves ensure that they comply with the accuracy and other legal requirements. 
ACN Fiber reserves the right to monitor any information and to remove any obscene, pornographic or objectionable content of whatsoever nature at any time without any prior notice to the user. ACN Fiber takes no responsibility for any activity of the user as to their files, folders and other information.



User Account : 
ACN Fiber Private Limited services are available on a user account which is protected by the user's password. 
ACN Fiber accepts no responsibility for the dilution or violation of the user account due to the disclosure of the password to any third party by the user. 
ACN Fiber will however take notice of unauthorized use of the user account immediately on the user notifying ACN Fiber of such unauthorized use. 
In order to protect data during transmission, the user must use an encrypted connection. ACN Fiber Private Limited shall not be responsible for loss of data during the transmission.


Software Update :
While accessing and/or using ACN Fiber services, the user may require to install software/'s, for which, a limited, non exclusive, non transferable, revocable license will be granted to the user.
Such license shall be automatically revoked on violation of the terms of use and on installation of any malware. The mere use of such software does not confer any right, title or interest on the user in respect of ACN Fiber services, software or the content.



Protection of Intellectual Property Rights : 
ACN Fiber reserves all rights which are hereby not expressly granted to the user.
The user acknowledges that all the software's, copyrighted material, brand names, logos, trademarks and service marks of ACN Fiber are the intellectual property of ACN Fiber Private Limited and the use of ACN Fiber services does not grant the user any right, title or interest in such property. The breach of such intellectual property rights of ACN Fiber by user shall be deemed to be material breach and the user will be liable to pay damages in the Court of Law.


Infringement of Intellectual Property Rights : 
ACN Fiber respects the intellectual property rights of others. The user must ensure that all the files, data or information, which the user may be sharing, copying, uploading and downloading does not infringe the rights of others.
ACN Fiber shall immediately delete or erase any such information on receiving any notice of infringement from any third party or from the law enforcement authorities, without any prior notice or intimation to the user.
ACN Fiber accepts no responsibility or liability for any copyright or trademark or patent infringement or violation of any such other rights due to sharing, copying, uploading and downloading of infringing files, folders or other infringing material.
Any complaint regarding such infringement may be sent to infringement@acnfiber.com


Third Party Services : 
ACN Fiber may use third party services, softwares, applications to provide its services more effectively and make them user friendly, however, ACN Fiber does not guarantee the authenticity, accuracy and availability of such third party services and applications. The user shall be using such third party services at the his/her discretion and risk and if ACN Fiber uses any open source softwares, provisions of such open source softwares will be applicable.


Cancellation & Refund Policy  :
All sales of Recharge / Renewals are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the account number you purchase Recharge for and all charges that result from those purchases. The Company “ACN Fiber Private Limited “ is not responsible for any purchase of Recharge for an incorrect account number.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on accounts@acnfiber.com or posting us a message on the Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - Recharge value, Transaction date and Order Number ACN Fiber shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.


Termination of Services :
ACN Fiber Private Limited reserves the right to terminate the services, with or without notice, if the user does not comply with the terms of use or on ACN Fiber Private Limited receiving any lawful orders from the authorities.
In case of termination, ACN Fiber Private Limited may assist the user to recover the data or information of the user, but it is not bound to do so.
After termination of services, ACN Fiber Private Limited has every right to repossess router or any other hardware installed at the place where the link is commissioned.


"AS-IS" Basis

Although ACN Fiber Private Limited strives to provide the best of its services, its services are available on "AS-IS" basis.
ACN Fiber Private Limited does not undertake any warranty or guarantee in respect of its services.
ACN Fiber Private Limited will not be responsible for any injury to the user and user's devices or the loss of the user's data for the use of ACN Fiber Private Limited Services.

ACN Fiber

Changes to Terms of Use :
 
ACN Fiber Private Limited may change the terms and conditions of use from time to time and such any such change will be uploaded on our website. By using and accessing the ACN Fiber Private Limited website, the user agrees to be bound by all such terms and conditions. The user may withdraw his/her consent to the terms of use, by ceasing to use the services of ACN Fiber Private Limited.

Subscription Plan Prices :

Subscription Plans (Broadband or Corporate) Prices are subject to change as per new promotional offers or as updated prices without notice. 

Governing Law and Jurisdiction : 

The terms of use of ACN Fiber Private Limited services and software will be governed by the laws of India. All disputes relating to the use of ACN Fiber Private Limited services are subject to the jurisdiction of the courts at Mumbai.

Miscellaneous : 

These terms supersede any former terms and conditions of the use of ACN Fiber Private Limited services and do not create any third party beneficiary rights.
The rights of the user in respect of the use of ACN Fiber Private Limited services are non-transferable and not assignable, however ACN Fiber Private Limited reserves the right to assign or transfer its rights to its lawful assignee or affiliates or successors.
If any of the provisions of these terms and conditions is not enforceable, then such part of the terms and conditions which are enforceable shall remain in full force and effect, however, ACN Fiber Private Limited shall not be considered to have waived up any rights not expressly mentioned in these terms.


Free to use WiFi Router Rental Policy :

1. Free to use Wi-Fi Router Offer is only available for Plans with a minimum subscription amount of Rs. 20,000/- and validity period of 12 months (360 Days) , both terms being mutual.

2. The Free to Use Router Offer does not include modem or installation charges which shall be separate. This Offer / Complimentry Provision is available for both New and Existing Customers. In case of Existing Customers, Offer is only valid during Renewal of Subscription and successful payment clearance.

3. Wi-Fi Router will be installed within 3 working days after clearance of payment.
The customer is required to ascertain that the Wi-Fi router is in working condition during and after installation.

4. Wi-Fi Router is FREE for use during the plan validity period and will be available for use as long as the customer is an active subscriber of ACN Fiber services.

5. ACN Fiber will install & trouble-shoot the Wi-Fi router. ACN Fiber will remain the sole owner of the Wi-Fi Router and the Customer is required to return it after suspension or disconnection of their services.

6. Customer is required to take due care of Wi-Fi router. In the event of damage to the Wi-Fi Router, customer is liable to be charged, on the sole discretion of ACN Fiber for replacement of router­.

7. Wi-Fi Router’s performance is dependent upon number of factors including the number of devices accessing internet, router technical specifications, structural design of home/office, router placement etc. ACN Fiber Private Limited does not take liability on performance of the router in any of these cases.

8. In the event of suspension or disconnection, the customer will be refunded their Modem Deposit, after recovery of Modem and Wi-Fi router by ACN Fiber, provided both are in working condition with all accessories. Both modem and WiFi Router need to be returned together. 

9. ACN Fiber has the right to deduct from the refund amount if any of the equipments are not in working condition or the customer applies for disconnection of services before the expiry of 12 months after availing the planned subscription.

10. Rs. 1000/- can / may be charged as a router rental refundable deposit on 50 Mbps Bandwidth Connectivity for a Regular Megabit Router.

11. Rs. 3500/- can / may be charged as a router rental refundable deposit on a 100 Mbps & Above Bandwidth Connectivity for a Gigabit AC Complaint Router.

12. 10 % of the deposited amount for the router rental services will be deducted per month against WiFi Routers maintainance.


ACN Fiber’s Commercial Usage Policy is designed in such a manner that we continue to provide the best of internet experience to all our customers

Why a Fair Usage Policy / Commercial Usage Policy?

A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.

What happens in Fair Usage Policy?

Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.

On reaching the fair usage level, the plan speed would be rationalized upto 2-5 Mbps for the rest of the monthly billing cycle, depending on the type of subcription.

Please note that the speeds would be upgraded to the subscribed speeds at the start of the next billing cycle or every 30 days.

What is the impact of Fair Usage Policy on data transfer limits?

We assure you that the data transfer limits remain unlimited and no change has been made in the same.

Introductory / Promotional Offer Policy

1. ​All Broadband Plans Under Introductory Promotional Offer are based on prepaid services.
2. Offer can only be applied once per account. 
3. Any changes/upgrades by the user will override the introductory offer. 
4. Offer is applicable for one turn of a subscription service.
5. Full Amount for the Installation Charges will be applicable.
6. Free to use router will be provided on chargeable rental basis.
7. Goods and Service Tax are applicable on the promotional rates.
8. Minimum Subscription Contract Period during Promotional offer is 3 Months.
9. Optimum speeds will be shown over Lan Connectivity.